16 Stoddart Street

Newcastle upon Tyne

NE2 1AN

Wed-Sun, 10am - 5pm

Buying Art at The Biscuit Factory

We want to make buying art an enjoyable, affordable and satisfying experience. Our team combine knowledge, friendliness and expertise to guide you through your choices. All of our artworks are available to purchase in the gallery and selected collections are available to purchase online.

 

How to buy art from us

At The Biscuit Factory we make art accessible to everyone. As a member of the Own Art Scheme (backed by Arts Council England), there is a 0% finance option for all our UK customers, for many of the artworks we sell. Spread the cost of the art you love over 10 months. This can be done in the gallery by speaking to a member of our team or you can now purchase art directly from our website using Pay by Finance option*. To find out more about the scheme and how to apply for Pay By Finance online click here.  

 

Delivery & Installation

The Biscuit Factory offers a range of options for the safe delivery of your artwork, both nationally and internationally. Quotes are available upon request for standard and insured fine art courier options. Please contact the gallery on 0191 261 1103 or on art@thebiscuitfactory.com for specific delivery costs.

Commissions

Many of our artists work to commission to create something truly bespoke. Provide us with your specific requests and we'll co-ordinate with your chosen artist and support you through every step of the commissioning process.

Clients are required to pay a non-refundable 25% deposit before work commences with the remaining 75% payable on completion of the artwork. Due to the bespoke nature of commissioning work, should a client decide they do not wish to purchase the completed artwork; the gallery will retain the artwork and the 25% deposit.

Deposits

Want to reserve a piece or secure work which is in high demand? We want you to be completely happy with your purchase, which is why we offer you 7 days to consider your choice.

By paying a deposit you are demonstrating your intention to purchase work but of course are under no obligation to proceed with the purchase should you change your mind. For this flexibility we require a 10% non refundable deposit to hold a piece for a maximum of 7 days from the date the deposit is made.

Within the 7 days, we ask that you notify us of how you would like to proceed. If we do not hear from you within that time, we will assume that you no longer wish to proceed with the purchase (although we will make reasonable efforts to contact you) and at the end of the 7 days the piece(s) will be taken off hold and will be made available again to purchase.

Home Approval

Can't make it in to our gallery or want piece of mind first? A member of our team can hand deliver your chosen pieces of artwork any day of the week up until 8pm and offer expert curatorial advice to maximise its true worth to you, all with no cost or obligation. Plus, with our 7 day refund policy still applicable - live with the artwork for a week before coming to a final decision. T&Cs apply.

Refund Policy

We offer a 7 days cooling off period, so if for whatever reason that piece of work is not for you, then return the piece to the gallery in its original state within 7 days of purchase, a full refund will be given. Please note that this is not available for commissioned works or pierced jewellery.

Exchanges & Credit Notes

We offer an exchange or credit note up to 30 days from the date of purchase. Please note that this is not available for commissioned works, pieces that are specially ordered into the gallery prior to purchase or pierced jewellery.

Gift Accounts & Gift Vouchers

What better way to commemorate a celebration than with a piece of original art, craft or design?

Gift vouchers are valid for 12 months from date of issue and can be used against purchases of all gallery items. Each voucher is presented with a note card for writing your personalised message. SHOP HERE >

Got a wedding or celebration coming up?

We also offer Gift Accounts, allowing you to choose or commission something unique, personal and very special from the UK’s largest selection of contemporary artists.

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*The Biscuit Factory is a member of the Own Art scheme, authorised to facilitate applications in gallery or online. 

Own Art is a Creative United initiative supported by Arts Council England, Creative Scotland and Arts Council of Northern Ireland.

Credit is provided by Hitachi Personal Finance, a trading style of Hitachi Capital (UK) PLC Authorised and Regulated by the Financial Conduct Authority.

Hitachi Capital (UK) PLC is authorised and regulated by the Financial Conduct Authority. Financial Services Register no. 704348.