Our gallery staff are on hand to answer any queries you may have. Please do not hesitate to get in touch on 0191 261 1103 or via email@example.com
What are your opening hours?
We are open throughout the year Monday - Friday 10-5pm, Saturday 10-6pm, Sunday 11-5pm.
Is there an entrance fee?
There is no entry fee to visit The Biscuit Factory.
Is there accessible car parking?
There is one disabled parking space for disabled visitors to The Biscuit Factory located in our private car park. Additional car parking is available at our sister gallery space The Holy Biscuit located on Clarence Street, or on-street free 2 hour parking on Stoddart Street.
Is there disabled access?
We have full disabled access throughout all four floors of the building. The gallery and our restaurant Artisan are accessible via a ramp at the front of the building, on Stoddart Street. The Factory Kitchen café is accessible via a customer lift on the ground floor.
Can I buy online and collect a piece of art from the gallery?
Of course! If you collect from the gallery, there is no delivery charge. Simply select the ‘collect from gallery’ option at check out.
Will The Biscuit Factory buy artwork from me?
All of our artwork is sourced by our curatorial team for exhibition and we are not currently in a position to purchase individual pieces of work.
What if I change my mind about a piece of artwork?
We offer a 7 days cooling off period, so if for whatever reason that piece of work is not for you, then please return the piece to the gallery in its original state within 7 days of purchase and a full refund will be given. Please note that this is not available for commissioned works or pierced jewellery.
Do you offer an installation service?
A professional installation service within 10 miles of Newcastle city centre can be arranged with our own in-house technician team.
Do you offer a framing service?
We offer an in gallery framing service in partnership with North East framers Framehouse. Please contact the gallery for further information.
Where are the biscuits?
The Biscuit Factory was originally a biscuit factory in 1870, when our first records show the building being referred to as The Tyne Biscuit Factory. Since then our building has been a wallpaper and paint warehouse, a boxed game warehouse and a retail outlet for carpets and kitchen furniture, before becoming a contemporary art gallery in 2002. You may still find a biscuit or two in our cafe!
Is there anywhere to eat on site?
Our café The Factory Kitchen is located on Level 1, serving a range of homemade hot and cold food and drink and open during gallery hours only. Our fine dining restaurant Artisan is located on the ground floor. View their opening hours here.
I'm interested in submitting my work to the gallery?
You can find our full artist submissions process here.
What else is there to see in the Ouseburn?
The Ouseburn Valley has something for everyone. It's unique topography reveals riverside walks, cycle paths and green spaces, where a city farm can be discovered opposite an alternative music venue and where contemporary cultural spaces sit amongst architectural reminders of an industrial past. Located only ten minutes from the city centre with great public transport links it's easy to reach us and with a flourishing food and social scene its a great day out for couples, families and culture lovers.
View an interactive map of the Ouseburn here.
How often do your exhibitions change?
The Biscuit Factory hosts four major exhibitions a year, representing the work of around 250 artists each season, so there is always something new to see every time you visit. We are aquiring new artists all the time and hold large collections of artwork in our store. Please do not hesitate to ask if you can't find what you're looking for.
What is your returns policy?
We offer an exchange or credit note up to 30 days from the date of purchase. Please note that this is not available for commissioned works, pieces that are specially ordered into the gallery prior to purchase or pierced jewellery. Please retain your receipt to process any returns.
Do you offer gift wrapping?
We offer a full gift wrapping service upon request.
Can you arrange international delivery?
We are happy to deliver pieces of art internationally. In order to arrange overseas delivery, please contact us. International delivery rates vary depending on the size and insurance value of each piece, therefore all international deliveries are priced on a case by case basis. Please note, if there are import duties payable, these must be paid by you the recipient. If you're unsure if your country charges a levy for the import of Art, you should check with your national tax and duties institution. EU and USA orders are exempt from import duty.
The Biscuit Factory staff work hard to ensure that product information and pricing is accurate and current within the gallery and online, however, despite our best efforts, there may be instances where inaccurate or incomplete data is displayed. If any price errors are discovered, they are promptly corrected on our systems, and the corrected price will apply. In the event that data displayed in the Gallery or on the website is incorrect, such as incorrect price, availability or incorrect product specifications The Biscuit Factory reserves the right to modify, correct, refuse or cancel any orders placed for that item under these conditions. In these instances we would always endeavour to suggest an alternative.