What are your opening hours?
We are open throughout the year Monday - Sunday 10am - 5pm.
Please note however that The Factory Kitchen Cafe closes at 4pm Monday-Friday
Is there an entrance fee?
There is no entry fee to visit The Biscuit Factory.
Is there disabled access?
We have full disabled access throughout all four floors of the building. The gallery and our restaurant Artisan are accessible via a ramp at the front of the building, on Stoddart Street. The Factory Kitchen café is accessible via a customer lift on the ground floor.
There is one disabled parking space for disabled visitors to The Biscuit Factory located in our private car park. Additional car parking is available at our sister gallery space The Holy Biscuit located on Clarence Street, or on-street free 2 hour parking on Stoddart Street.
Can I buy online and collect a piece from the gallery?
Of course! If you collect from the gallery, there is no delivery charge. Simply select the 'collect from gallery' option at checkout.
I've booked a place on a workshop, what's next?
That's great! You will receive an order confirmation to the email address you provided. You don't need to do anything else right now. You'll receive a courtesy email from us a few days ahead of your workshop that will provide you with a reminder and will also include any specific instructions you may need, including arrival time etc. Please note that each workshop (or workshop provider) have their own cancellation terms. These will be included on the listing and we encourage you to read them ahead of making a booking.
In the unfortunate and unlikely instance that The Biscuit Factory or workshop provider needs to cancel a workshop or ticketed event, we will refund any payments received in advance. Please note, that we will not refund any other costs you may incur as a result of this cancellation.
I've booked a ticket for an event in the gallery, what's next?
That's great! You will receive an order confirmation to the email address you provided. You don't need to do anything else right now. You'll receive a courtesy email from us a few days ahead of the event that will provide you with a reminder and will also include any specific instructions you may need, including arrival time etc.
Please note that each event may carry its own or specific cancellation terms. These will be included on the listing and we encourage you to read them ahead of making a booking.
In the unfortunate and unlikely instance that The Biscuit Factory or events organiser needs to cancel a ticketed event, we will refund any payments received in advance. Please note, that we will not refund any other costs you may incur as a result of this cancellation.
Please note if you are attending an event that is being hosted at The Biscuit Factory (or artisan or The Biscuit Room), but has been organised by a private company or individual (i.e not by The Biscuit Factory) that any questions relating to the event should be directed to them.
Will The Biscuit Factory buy artwork from me?
All of our artwork is sourced by our curatorial team for exhibition and we are not currently in a position to puchase individual pieces of work.
What if I change my mind about a piece of artwork?
We offer a 7 day cooling off period, so if for whatever reason a piece of work is not for you, then please return it to the gallery in its original state within 7 days of purchase and a full refund will be given. Please note that this is not available for commissioned works or pierced jewellery.
Alternatively, for returns made after 7 days (and within 30 days of purchase) we will offer an exchange or a gift voucher to the value. Please note that this is not available for commissioned works or pierced jewellery.
After 30 days we cannot offer a refund or exchange.
Do you offer a framing service?
We offer an in gallery framing service in partnerhsip with North East specialist framers The Framehouse. Please contact the gallery for further information.
Where are the biscuits?
The Biscuit Factory was originally a biscuit factory in 1870, when our first records show the building being referred to as The Tyne Biscuit Factory. Since then our building has been a wallpaper and paint warehouse, a boxed game warehouse and a retail outlet for carpets and kitchen furniture, before becomming a contemporary art gallery in 2002. You may still find a biscuit or two in our cafe!
I'm interested in submitting my work to the gallery - how do I do it?
What else is there to do in Ouseburn?
The Ouseburn Valley has something for everyone. It's unique topography reveals riverside walks, cycle paths and green spaces, where a city farm can be discovered opposite an alternative music venue and where contemporary cultural spaces sit amongst architectural reminders of an industrial past. Located only ten minutes from the city centre with great public transport links it's easy to reach us and with a flourishing food and social scene its a great day out for couples, families and culture lovers.
Find out more here.
How often do you change your exhibitions?
The Biscuit Factory hosts a rolling exhibition schedule, representing the work of hundreds of artists throughout the year, so there is always something new to see every time you visit. We are aquiring new artists all the time and hold large collections of artwork in our store. Please do not hesitate to ask if you can't find what you're looking for.
Do you offer a gift wrapping service?
We offer a full gift wrapping service upon request.
Can you arrange international delivery?
We are happy to delivery pieces of art internationally. In order to arrange overseas delivery, please contact us. International delivery rates vary depending on the size and value of each piece, therefore all international deliveries are priced on a case by case basis. Please note, if there are import duties payable, these must be paid by you the recipient. If you're unsure whether your country charges a levy for the import of art, you should check with your national tax and duties institution.
VAT for non-UK buyers
We are happy to arrange delivery outside of the UK.
Please note that we sell artwork which falls into 2 different VAT categories:
Where standard rate VAT is applied against goods in the UK, we can offer non UK clients zero rate VAT deduction on purchases, where goods are bought from and sent outside of the UK.
However, please note that on the majority of handmade and original pieces, no input tax deduction is claimed by The Biscuit Factory and so no deductions can be applied to purchases made outside of the UK.
Non UK clients should also be aware that they - not The Biscuit Factory - are responsible for the payment of any applicable import VAT or customs duties.
Can I return my purchase?
The Biscuit Factory staff work hard to ensure that product information and pricing is accurate and current within the gallery and online, however, despite our best efforts, there may be instances where inaccurate or incomplete data is displayed. If any price errors are discovered, they are promptly corrected in our systems, and the corrected prices will apply. In the event that data displayed in the gallery or online is incorrect, such as incorrect price, availability or product specifications The Biscuit Factory reserves the right to modify, correct, refuse or cancel any orders placed for that item under these conditions. In these instances we would always endeavour to suggest an alternative.